Information we collect
We collect the account details, contact information, vehicle details, requested services, timing, service address, city, ZIP code, and notes you choose to provide. If you contact us about work opportunities, we may also receive the contact details, work history, availability, and resume information you voluntarily send by email. We process limited technical information needed for sign-in, fraud prevention, rate limiting, delivery logs, and website security. We do not request medical information, Social Security numbers, identity documents, payment-card numbers, bank credentials, or social-account passwords.
How we use information
We use information to authenticate accounts, save vehicles and drafts at your direction, review and schedule service, prepare quotes, send operational messages, prevent duplicate or abusive requests, support customers, evaluate voluntary careers inquiries, maintain business records, and comply with legal obligations. We do not sell personal information or use it for cross-context behavioral advertising.
Service providers and disclosures
Clerk provides authentication and optional Google, Apple, or Facebook sign-in; Supabase stores account and appointment records; Resend delivers transactional email; tawk.to provides customer-support live chat; and Netlify hosts and protects the website. These providers process information only as needed to provide their services under their own privacy and security terms. We may also disclose information when legally required or to protect customers, the business, or the website.
Cookies, analytics, and browser signals
Authentication, security, and live-chat services may use cookies or similar storage needed to keep accounts signed in, prevent abuse, remember chat state, and deliver customer support. Live chat may process messages, contact details you choose to provide, and limited technical information needed to operate the conversation. We do not currently use advertising analytics or cross-site behavioral tracking. Personal booking fields and request IDs are not sent to website analytics.
Storage and retention
Saved booking drafts expire after 30 days, and rate-limit identifiers are HMAC-hashed and removed after 2 days. Account preferences and saved vehicles remain until they are deleted or the account is closed. Live-chat conversations are kept only while needed for customer support and business records. Voluntary careers inquiries are normally retained for up to 12 months unless a longer period is required by law or you ask us to delete them. Valid appointment, quote, payment-reference, communication, and audit records are normally retained for up to 4 years after the last related activity when needed for customer service, fraud prevention, disputes, accounting, or legal obligations. Access is limited to the customer and authorized administrators as appropriate.
Your choices and requests
Top Shelf does not currently send promotional email. Appointment, quote, deposit, schedule, cancellation, and security messages are operational. To request access, correction, deletion, or account closure, email booking@topshelfdetailllc.com with the subject "Privacy request." We may verify your identity and may retain records that are required for security, completed transactions, disputes, accounting, or law. Clerk account controls also let signed-in customers manage identity and session settings.
Policy changes
We will post changes on this page and update the effective date. If a change materially affects how existing account or booking information is handled, we will provide an additional account or email notice when appropriate.
Contact
For privacy questions or appointment changes, contact Top Shelf Detail Enterprise LLC at booking@topshelfdetailllc.com or (408) 310-9989.